IKWAGO™ Privacy Policy

Last Updated: June 2, 2026

This Privacy Policy explains how Carbon Blue Solutions Limited LLC, a Florida limited liability company (“Company,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects personal information in connection with IKWAGO™, IKWAGO.com, and related services.

IKWAGO™ helps businesses convert customer-provided material into structured, multilingual, system-ready records.

By using our website or Services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Contact and Account Information

This may include:

Name
Business name
Email address
Phone number
Country or region
Login or account details, where applicable
Billing or invoice contact details
Communications with us

B. Submitted Intake Content

IKWAGO may process material submitted by users, clients, customers, or business contacts, including:

WhatsApp messages
Text entries
Voice notes or transcriptions
Photos or uploaded images
Map pins or location references
Links
Files or documents
Listing details
Quote requests
Service requests
Booking enquiries
Application information
Customer intake material
Other business or workflow information

C. Technical and Usage Information

We may collect:

IP address
Browser type
Device information
Pages visited
Referring pages
Date and time of access
Site interactions
Error logs
Security logs
Cookies or similar tracking technologies

D. Payment Information

If you pay for Services, payment may be handled by third-party payment providers. We may receive payment status, billing records, invoice details, or transaction references, but we do not intend to store full card details on our own systems.

2. How We Use Information

We may use information to:

Provide and operate IKWAGO.
Convert submitted material into structured records.
Transcribe, translate, classify, format, and organize intake content.
Create client-ready outputs, records, listings, summaries, or workflow data.
Deliver information to client systems, CMS platforms, CRMs, APIs, dashboards, email addresses, or other approved destinations.
Communicate with users, clients, and prospects.
Provide support.
Process invoices and payments.
Improve the Services.
Monitor security and prevent misuse.
Comply with legal obligations.
Protect our rights, users, clients, and systems.

3. AI, Automation, Transcription, and Translation

IKWAGO may use automated tools, AI-assisted systems, transcription tools, translation tools, formatting tools, and workflow automation tools to process submitted content.

This may involve sending relevant content to trusted third-party technology providers where necessary to provide the Services.

We aim to limit processing to what is reasonably necessary for the requested workflow.

4. How We Share Information

We may share information with:

Service providers who help us operate the Services.
Hosting, database, security, analytics, transcription, translation, AI, payment, messaging, email, and automation providers.
Business clients where information is submitted for that client’s workflow.
Professional advisers, such as lawyers, accountants, or technical consultants.
Authorities, regulators, courts, or law enforcement where required by law.
A buyer, successor, or transferee if our business or assets are sold, merged, reorganized, or transferred.

We do not sell personal information as a core business model.

5. Client Data and Customer Data

Where IKWAGO is used by a business client, the client may control the purpose of the data collection and workflow. In those cases, we may act as a service provider or processor handling information on behalf of that client.

The client is responsible for ensuring that it has the right to collect, submit, and process the information provided to IKWAGO.

6. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to understand site usage, improve performance, measure marketing activity, and protect against abuse.

You may be able to disable cookies through your browser settings, but some site features may not work properly.

7. Data Retention

We keep information only as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, client support, legal compliance, billing, dispute resolution, security, and business records.

Retention periods may vary depending on the type of information, the client agreement, legal requirements, and operational needs.

8. Data Security

We use reasonable technical, administrative, and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No system is completely secure. Users and clients are responsible for using secure devices, strong passwords, and appropriate access controls.

9. International Users

IKWAGO may be operated from or connected to systems in the United States and other countries. If you access the Services from outside the United States, your information may be transferred to, stored in, or processed in countries that may have different data protection laws from your country.

10. EU/UK Data Rights

If you are located in the European Union, European Economic Area, or United Kingdom, you may have rights under applicable data protection laws, including the right to:

Access your personal data.
Correct inaccurate personal data.
Request deletion of personal data.
Restrict or object to certain processing.
Request data portability.
Withdraw consent where processing is based on consent.
Lodge a complaint with a data protection authority.

Where we process personal data on behalf of a business client, we may refer your request to that client as the appropriate controller.

11. Florida and U.S. Privacy Notice

If we experience a data security incident involving personal information, we will assess our obligations under applicable law and provide notices where legally required.

Florida law includes data breach notification obligations for certain breaches involving personal information.

12. Children’s Privacy

IKWAGO is intended for business and general workflow use. It is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

13. Your Choices

Depending on your location and relationship with us, you may request that we:

Provide access to certain personal information.
Correct inaccurate information.
Delete certain information.
Stop sending marketing communications.
Limit certain uses of your information.

We may need to verify your identity before responding.

14. Marketing Communications

If you receive marketing communications from us, you may opt out by following the instructions in the message or contacting us directly.

We may still send non-marketing messages related to transactions, accounts, security, service updates, or legal notices.

15. Third-Party Links and Platforms

Our website or Services may link to third-party websites, messaging platforms, payment providers, client systems, or external tools.

We are not responsible for the privacy practices, content, security, or policies of third parties.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the Services after updates means you accept the revised policy.

17. Contact

For privacy questions, data requests, or other privacy-related matters, contact:

Carbon Blue Solutions Limited LLC
Email: Info@carbonbluesolutions.net
Website: carbonbluesolutions.com
Carbon Blue Solutions Contact Numbers: +44 7378 147735 or +1 305 209 6638
IKWAGO Contact / WhatsApp: +212 664 847146
IKWAGO Website: IKWAGO.com